About Us
Who We Are
At Elevate & Consult, we believe that every customer interaction is an opportunity to create loyalty, trust, and long-term business growth. We are a specialist consultancy focused on service audits, mystery shopping, and business improvement strategies.
With a background in retail and customer experience leadership, we combine firsthand industry expertise with a fresh, objective perspective.
Our mission is simple: to help businesses see themselves as their customers do and provide clear, actionable solutions that drive measurable improvement.
Our Purpose
We exist to help businesses unlock their full potential by identifying what’s working, where gaps exist, and how to bridge them. We don’t just highlight problems — we create tailored roadmaps for change that deliver results in the short term while building strong foundations for sustainable growth
What We Do
Our Approach
We pride ourselves on being:
Independent & Honest – Unbiased insights with no corporate jargon
Collaborative – We work with your teams, not against them.
Practical & Realistic – Our recommendations are grounded in commercial reality.
Customer-Centric – Always focused on what matters most: the experience your customers receive.
What Truly sets us apart
Actionable Strategies
We go beyond “tick-box audits” — our work results in actionable strategies, not just reports.
Balanced Expertise
We bring a balance of hands-on retail experience and consultancy expertise.
Scalable Support
We adapt to businesses of all sizes, from independent shops to large chains.
Insight to Impact
Our passion is helping businesses turn insight into impact.
Our Vision
To be recognised as a trusted partner that elevates customer service standards across industries, helping businesses grow through consistency, excellence, and meaningful customer connections.
